Building a Chatbot with AWS Lex

The Salesforce report says customers expect the same response time from face-to-face conversations and chatbots alike, and they expect chatbots to be even faster than an agent on the phone. In most cases, a well-designed bot can deliver on that expectation. In simple words, chatbots happen to be the service or tools which can communicate with anybody via the chat interface. The chatbot can find the meaning of what you are typing and replies through the correct message, or it directly completes the tasks that you have to do otherwise. AWS Lex is a promising technology that features an easy to use interface for creating chatbots.

For now, let’s continue addressing the rest of the intents. It’s just returning the provided data and not triggering a post creation somewhere. This is because the fulfillment_activity type is set to ReturnIntent in lex.tf. On successful build test bot in-text slide on the right panel. Enter the inputs and see if the bot is replying correctly, as you have mentioned. It will, and we will see the lambda option later in some separate blog.

Dive deeper with BotPenguin

Yes, you can create custom AWS Chatbot notifications by configuring AWS services to send events to an SNS topic, which then forwards the messages to your chat platform. If you run terraform apply again, your resources will be created again. Now that we have specified a location for our intents, let’s go ahead and add additional requirements to CreatePost intent and make the rest of the intents. Before we move on to creating other intents, you will notice that our lex.tf can potentially grow to a size we can not easily manage. The nice thing about Terraform is related resource declarations don’t have to be in the same file.

It’s even easier to set permissions for individual chat rooms and channels, determining who can take these actions through AWS Identity Access Management. AWS Chatbot comes loaded with pre-configured permissions templates, which of course can be customized to fit your organization. If you’re interested in building your own ChatGPT powered applications, I hope this post has provided you with some helpful tips and guidance.

Get started today for free.